If your phone was lost or stolen, read this article.

If you think your account was stolen, read this article.

If your account was banned, read this article.

If you have any other questions or concerns, please visit our Help Center.

If your question does not relate to any of the above items, please contact us.

As a WhatsApp user, you can access and download your information using our in-app "Request Account Info" feature on Android, iPhone, and KaiOS. When you use our in-app "Request Account Info" feature, we provide your information in a ZIP file which includes HTML and JSON files.

Please note that the report doesn't include your messages. If you wish to export your chat history instead, you can learn how in our Help Center.

As a WhatsApp user you may delete your WhatsApp account at any time by using our in-app Delete My Account feature. Learn how you can delete your account on Android, iPhone, and KaiOS. To learn more about what happens when you delete your WhatsApp account, please visit the Managing Your Information section of our Privacy Policy.

WhatsApp must receive or collect some information to operate, provide, improve, understand, customise, support, and market our Services, including when you install, access, or use our Services.

The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. The information we collect includes the information you provide, automatically collected information, and third-party information.

If you would like to learn more about the information WhatsApp collects, please click here.

We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customise, support, and market our Services.

If you would like to learn more about how WhatsApp uses your information, please click here.

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customise, support, and market our Services.

If you would like to learn more about how the information is shared, please click here.

Our Privacy Policy helps explain our data practices, including the information we process to provide our Services.

If you would like to read our Privacy Policy, please click here.

作为 WhatsApp 用户，您可以使用应用内的“请求账户信息”功能访问和下载自己的信息。在您使用应用内的“请求账户信息”功能时，我们会提供您信息的 ZIP 文件，其中包括 HTML 和 JSON 文件。前往帮助中心详细了解。请注意，报告不会包含您的消息内容。如要导出聊天记录，可以访问帮助中心了解操作方法。

WhatsApp 用户可以随时使用应用内的“删除我的账户”功能来删除自己的 WhatsApp 账户。了解如何删除您的账户。如需详细了解删除 WhatsApp 账户后会发生什么，请访问 WhatsApp Business 应用隐私政策的“管理的个人信息”版块。

WhatsApp 必须接收或收集一些信息，以便运营、提供、改善、了解、定制、支持和推广我们的服务，包括在您安装、访问或使用我们的业务服务时接收或收集信息。

我们接收和收集的信息类型取决于您如何使用我们的业务服务。我们需要特定信息才能提供业务服务，否则将无法为您提供业务服务。我们收集的信息包括您提供的信息、自动收集的信息和第三方信息。

我们会使用我们掌握的信息（前提是尊重您的选择和遵守适用法律）来运营、提供、改善、了解、定制、支持和推广我们的业务服务。

您在使用我们的业务服务和通过我们的业务服务交流时会分享您的信息，我们也会分享您的信息，以帮助我们运营、提供、改善、了解、定制、支持和推广我们的业务服务。

如要详细了解我们收集的信息，以及我们如何使用和分享这些信息，请查阅 WhatsApp Business 应用隐私政策。

WhatsApp Business 应用隐私政策帮助阐述了我们的数据处理实践，包括我们为了提供业务服务而处理的信息。

如要详细了解我们收集的信息，以及我们如何使用和分享信息，请查阅 WhatsApp Business 应用隐私政策。

Any personal information submitted in the course of your inquiry will be processed in accordance with our Privacy Policy.