If your phone was lost or stolen, read this article.

If you think your account was stolen, read this article.

If your account was banned, read this article.

If you have any other questions or concerns, please visit our Help Center.

If your question does not relate to any of the above items, please contact us.

As a WhatsApp user, you can access and download your information using our in-app "Request Account Info" feature on Android, iPhone, and KaiOS. When you use our in-app "Request Account Info" feature, we provide your information in a ZIP file which includes HTML and JSON files.

Please note that the report doesn't include your messages. If you wish to export your chat history instead, you can learn how in our Help Center.

As a WhatsApp user you may delete your WhatsApp account at any time by using our in-app Delete My Account feature. Learn how you can delete your account on Android, iPhone, and KaiOS. To learn more about what happens when you delete your WhatsApp account, please visit the Managing Your Information section of our Privacy Policy.

WhatsApp must receive or collect some information to operate, provide, improve, understand, customise, support, and market our Services, including when you install, access, or use our Services.

The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. The information we collect includes the information you provide, automatically collected information, and third-party information.

If you would like to learn more about the information WhatsApp collects, please click here.

We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customise, support, and market our Services.

If you would like to learn more about how WhatsApp uses your information, please click here.

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customise, support, and market our Services.

If you would like to learn more about how the information is shared, please click here.

Our Privacy Policy helps explain our data practices, including the information we process to provide our Services.

If you would like to read our Privacy Policy, please click here.

身為 WhatsApp 用戶，您可以使用應用程式內的「要求帳號資訊」功能來存取和下載您的資訊。在您使用應用程式內的「要求帳號資訊」功能時，我們會以壓縮檔提供您的資訊，其中含有 HTML 及 JSON 檔案。若要瞭解詳情，請瀏覽使用說明。請注意，這些資訊不包含您的訊息。如果您希望改為匯出聊天紀錄，可瀏覽使用說明以瞭解相關資訊。

身為 WhatsApp 用戶，您可隨時使用應用程式內的「刪除我的帳號」功能來刪除您的 WhatsApp 帳號。瞭解如何刪除帳號。若要深入瞭解刪除 WhatsApp 帳號後會出現什麼情況，請瀏覽《WhatsApp Business 應用程式隱私政策》的「管理您的資訊」部分。

在您安裝、存取或使用我們的 Business 服務時，WhatsApp 必須接收或蒐集部分資訊，以用於營運、供應、改善、瞭解、自訂、支援及行銷服務。

我們接收和蒐集的資訊類型取決於您使用 Business 服務的方式。為了提供 Business 服務，我們必須取得特定資訊；若是沒有這些資訊，我們無法為您提供 Business 服務。我們蒐集的資訊包括您提供的資訊、自動蒐集的資訊以及第三方資訊。

我們對所取得資訊的使用皆遵循您的選擇和適用法律，以用於營運、提供、改善、瞭解、自訂、支援和行銷我們的 Business 服務。

您使用和透過我們的 Business 服務與他人通訊時，即與我們分享您的資訊；我們則會分享您的資訊，以協助營運、提供、改善、瞭解、自訂、支援和行銷我們的 Business 服務。

若要深入瞭解我們蒐集的資訊，以及我們使用和分享這些資訊的方式，請參閱《WhatsApp Business 應用程式隱私政策》。

《WhatsApp Business 應用程式隱私政策》有助於說明我們的資料作法，包括我們為了提供 Business 服務所處理的資訊。

若要深入瞭解我們蒐集的資訊，以及我們使用和分享這些資訊的方式，請參閱《WhatsApp Business 應用程式隱私政策》。

Any personal information submitted in the course of your inquiry will be processed in accordance with our Privacy Policy.