Customer Stories

"Communicating with our customers naturally via their preferred channel is super important to us at Booking.com. That's why we're exploring how to share booking confirmations and other handy updates with our customers via WhatsApp."

"WhatsApp for Business has been a great enabler in reaching out to our customers quickly and effectively. It is a great example of how technology creates customer-centric experiences."

"We want to be there for our customers — wherever they are, whether they're on or off the road. We're thrilled to partner with WhatsApp to give drivers in cities around the globe a fast, familiar and reliable way to connect with a member of our team and get their questions answered."

"The WhatsApp Business API is a great solution to cut through the noise and connect with customers in the most critical moments of the purchase experience. Wish shoppers are using WhatsApp to keep track of their orders, and the results so far are outstanding."

"WhatsApp is aligned with both our vision of being closer to the client and our digital after-sales engagement initiative. This is just the beginning, and we're very excited."

"WhatsApp is the main communication platform in Brazil, and we believe that it will be fundamental in countless opportunities to bring iFood closer to our clients."

"Singapore Airlines is pleased to be the first airline in the APAC region to be a launch partner for WhatsApp's Business API. This initiative will provide a new communication channel for our customers to connect with and receive timely information from us."

"WhatsApp's Business API opens a new quick and easy way to connect with our clients. It is aligned with our customer-centric strategy, allowing us to provide useful information and a better experience and service to our customer."

"WhatsApp is a new service channel for KLM Royal Dutch Airlines to communicate with our customers. When opting in, KLM customers receive flight information and documents and have 24/7 support from the world's largest dedicated social media team."

"Bank BRI is proud to run SABRINA, our virtual personal assistant on WhatsApp. We believe conversational banking will give our customers a whole new great experience through their day."

"We are passionate about innovation, and we are immensely proud to partner with WhatsApp to offer this innovative platform that will forever change the way our customers engage with us"

"We are innovating our customer communication through efficient service and attention on WhatsApp. We are convinced that our customers will feel closer to our brand with Coppel's presence there."

"Tapping into WhatsApp has had a big impact on our business and customers, with lots of potential yet to be explored. The delivery rate, engagement and ease of integrations can't be compared to other channels."

"WorldRemit is thrilled to be the first UK fintech to integrate with WhatsApp's Business API. Millions of WorldRemit customers use WhatsApp each day to chat with loved ones around the world and discuss sending and receiving money. By giving our customers instant updates on their transactions via WhatsApp, we're making money transfers even simpler."