Anti-Abuse Specialist, Trust & Safety (Spam)

Dublin, Ireland

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Responsibilities

  • Develop a deep understanding of abuse and how it affects WhatsApp
  • Work directly with users and provide scaled support to resolve their issues, identify user trends, and work with cross-functional partners to resolve issues
  • Communicate insights around the abuse ecosystem to Product Management, Engineering, and other cross-functional partners
  • Use your problem solving skills to resolve large and complex business problems
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user support experience
  • Use and learn tools like SQL and Excel to drive efficient analytics and reporting

Minimum Qualification

  • BA/BS or equivalent university degree from another country
  • 1+ year(s) of work experience in role involving strategic/analytical initiatives (operations, project management, consulting experience, data analysis or technical systems)
  • Flexibility to take on multiple tasks both independently and within a team environment
  • Communication and presentation skills, and the ability to clarify and summarize issues
  • Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment
  • Experience working with global teams


WhatsApp is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.