WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. Customer Operations' mission is to make each user feel like WhatsApp is made for them. As the company launches a payments feature, an SMB app, an Enterprise solution and monetization initiatives, this mission takes on new dimensions and new levels of importance. We are looking for a strong leader who is passionate about WhatsApp. Successful candidates will learn about and take on WhatsApp's unique culture, and will leverage this to successfully guide the team through upcoming growth in our offices around the world. You are a demonstrated leader with deep experience running operations at scale and building large teams that demonstrate high user empathy and resilience. You love to coach and develop high performing individuals and managers. You are an influencer who can align cross-functional partners to ensure the best possible experience for our users. You are an energetic, passionate and strategic voice and seen as a thought leader. You are also user obsessed, have high business acumen and a product mindset. This is a full-time position based in Menlo Park, California.
WhatsApp is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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