Market Specialist, Italy

Menlo Park, California, US

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are looking for proactive and motivated people to join our team. A WhatsApp user with a passion for the product and ensuring a good user experience ? those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done, and how their unique backgrounds and strengths can contribute to team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users. If you are looking for a fun full-time job, have an Android, iPhone, or Windows Phone, and consider yourself a smartphone gadget geek, keep on reading?

Responsibilities

  • Provide friendly and efficient customer support via email in English and Italian to WhatsApp users around the world
  • Troubleshoot user issues and escalate issues/feedback to developers appropriately
  • Be an advocate for the user base you support and a voice of the user to the rest of the company
  • Continually learn how WhatsApp works on different smartphone operating systems and what features are available on each platform
  • Evaluate the organization of your workflow to find new issues in the support queues and improved ways of handling existing issues

Minimum Qualification

  • Bachelor’s degree from the United States or equivalent university degree from another country
  • 1+ years of customer service experience
  • Ability to use and learn the iOS, Android, and Windows Phone operating systems
  • Ability to multitask and manage competing priorities
  • Bilingual in English and Italian (read, write and speak)
  • Demonstrated ability composing accurate and appropriate answers to help users.
  • Ability to balance independent tasks/goals while contributing to team goals and collaborating with other team members
  • Must be eligible to work in the US
  • No international relocation
  • Knowledge of Italy and its culture

Preferred Qualification

  • Technical Support background
  • 4+ years of in country work experience within the last 10 years