Legal Operations and Program Manager, WhatsApp

Menlo Park, California, US

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. This position is a generalist role and will include responsibilities for helping administer WhatsApp's legal team operations, including its law firm relationships. Additionally, this role will include program management across the range of legal areas handled by the WhatsApp legal team, including contracts, intellectual property, product, privacy and litigation. You must have flexibility to adapt to changing priorities, business and organizational needs. In addition, you must have the ability to operate independently in a fast-paced, small but growing environment and work proactively with various teams across the organization, including business, product, customer support, communications, policy, human resources and finance. This is a full-time position based in WhatsApp's offices in Menlo Park, California. The position will report to WhatsApp's Legal Operations and Program Management lead.


  • Help manage WhatsApp’s legal operations, including law firm relationships and billing.
  • Support rollout of and training on new systems and programs designed to improve team efficiency, effectiveness, and development.
  • Support contract operations and governance, including management of forms and approvals and signing processes. Assist with IP matters such as anti-infringement efforts.
  • Support and manage other legal programs such as those related to product and privacy.
  • Manage notices and customer support matters that require legal attention.
  • Support litigation, including matter management and discovery.
  • Support and manage other projects within the legal team as they arise.

Minimum Qualification

  • B.A. or B.S. degree.
  • 3+ years experience in the areas of legal operations or legal program management in house or at a law firm.
  • Experience in legal operations, including with respect to law firms and building.
  • Experience developing and implementing legal tools and programs, including those to improve efficiencies, effectiveness, and development.
  • Experience in contract operations and governance, IP programs and/or program management related to product, privacy, or litigation.