Frequently Asked Questions


How do I save my chat history?

Your WhatsApp messages are automatically backed up and saved on your phone's memory daily. If you delete WhatsApp from your Windows Phone and don't want to lose any of your messages, be sure to manually back up or export your chats before uninstalling.

To back up your chats:

  1. In the main chats screen, tap the three dots in the bottom right hand corner.
  2. Tap settings.
  3. Tap backup.

To export your chats:

If you would like to keep a record of your messages on a computer or in email, you can email yourself individual chat histories. Please follow these steps:

  1. Open the chat you wish to save.
  2. Tap the three dots in the bottom right hand corner.
  3. Tap info.
  4. In the info screen, scroll down and tap email chat history.

Note: Your chat history may be cut off by the Windows Mail message size restriction.

WhatsApp Support Team