Frequently Asked Questions


Verifying your phone number in WhatsApp

If you're having trouble verifying your phone number, follow these steps:

  1. Double check that you have input the correct phone number for your phone.
    • Your country code will go in the first box. If you do not know it, you can find it here.
    • Enter your phone number in the second box. Do not put any extra 0s before your number.
  2. Ensure that you have a data plan from your mobile provider and you have an internet connection. If you are roaming, you may not be able to verify your number at this time.
  3. Check that you have set your date+time to Set automatically, by going to Windows Phone settings > date+time.
  4. Reboot your phone.
  5. Check your SMS credits and payments.
  6. Wait until the verification progress bar is complete.

If SMS verification fails, please wait for a voice verification to be displayed on your screen telling you the code.

  1. Press the button try voice verification to receive the call.
  2. Answer the call and listen for 6 numbers in a row.
  3. Enter these numbers in that order into the box displayed on the screen.

For more specific instructions about verification on other platforms, please read here: Android | iPhone | BlackBerry | Nokia | BlackBerry 10.

WhatsApp Support Team