Verifying your phone number in WhatsApp
If you're having trouble verifying your phone number, follow these steps:
- Double check that you have input the correct phone number for your phone.
- Your country code will go in the first box. If you do not know it, you can find it here.
- Enter your phone number in the second box. Do not put any extra 0s before your number.
- Ensure that you have a data plan from your mobile provider and you have an internet connection. If you are roaming, you may not be able to verify your number at this time.
- Check that you have set your [date+time] to Set automatically, by going to Windows Phone [settings] > [date+time].
- Reboot your phone.
- Check your SMS credits and payments.
- Wait until the verification progress bar is complete.
If SMS verification fails, please wait for a voice verification to be displayed on your screen telling you the code.
- Press the button [try voice verification] to receive the call.
- Answer the call and listen for 6 numbers in a row.
- Enter these numbers in that order into the box displayed on the screen.
WhatsApp Support Team