I get notifications/live tile updates, but when I open WhatsApp, there are no messages!


If you see notifications, but no messages in WhatsApp, this typically indicates a problem with your phone's network connection.


On Windows Phone, notifications and messages use different types of connections. It is possible that the connection used to deliver a message may be disconnected, while the connection used to deliver notifications may still be active.

Push notifications come through a connection to Microsoft's servers, whereas messages come from an internet connection made through WhatsApp servers. You may receive notifications from Microsoft, but if WhatsApp cannot connect to the internet on your phone, you will not be able to receive your messages. You can usually solve this by adjusting your phone's network settings.

You can find troubleshooting steps on how to connect to push notification servers in this FAQ article. Please carefully follow the steps in this article to properly configure your phone's network connection.

WhatsApp Support Team