Frequently Asked Questions


Verifying your phone number in WhatsApp

Verification problems can almost always be solved by double checking a few important details. To complete verification, please check that:

  1. You have entered your phone number correctly in WhatsApp in the full international format. Learn more about this format here.
  2. Your phone is connected to the internet with a strong signal. Open up a webpage to make sure. Not connected? Read this article.
  3. You have the latest version of WhatsApp. Download it on your phone from here.
  4. You are not roaming.
  5. You can send and receive SMS messages.
  6. You can receive phone calls.
  7. You are using a supported Nokia device. You can check if your device is supported here.

For more specific instructions about verification on other platforms, please read here: Android | iPhone | BlackBerry | Windows Phone | BlackBerry 10.

WhatsApp Support Team