How to back up and restore chats

Backing up your messages

If you have a Blackberry 10 device, your WhatsApp conversations are saved automatically every day at 4AM (your local time). Backup files are saved by default on the phone’s internal memory, but only given that there is enough free space. You can also manually back up your chats at any time:

  1. Open the WhatsApp Application Menu (Swipe down from the top of the screen to see it).
  2. Tap on Settings > Media Settings > Backup conversations.

Restoring your messages

If you are deleting and reinstalling WhatsApp, you will be prompted with a message to import your backup after you first open your new copy of WhatsApp. Tap Restore and your chat history should appear. Make sure you import your chat history before the file expires, as backup files are only valid for 7 days after last saved.

Exporting your Chat History

To export a copy of the history of an individual chat or group, you can use the Email Conversation feature:

  1. Tap and hold on the individual or group conversation.
  2. Select Email conversation.
  3. Tap on Send.

An email will be composed with your chat history attached as a .txt document.

WhatsApp Support Team