Which BlackBerry 10 devices are supported?
As announced in our blog, WhatsApp will no longer be supported on BlackBerry 10 by the end of 2016.
Until then, we support any BlackBerry 10 device that has Software Release 10.0.10.82 or later, otherwise known as BB OS Version 10.0.10.648.
Note: The BlackBerry Priv is a supported Android device.
You can check your BB OS version in your smartphone's settings:
System Settings > About > Category : General > Software Release.
If your BB OS version is less than 10.0.10.648, you will need to wait for a software update from your mobile provider. Generally, your mobile service provider is responsible for releasing device updates for your BlackBerry 10 phone. To update manually from your smartphone's settings:
- Open System Settings > Software Update.
- Tap Check for updates.
Note: Only official BlackBerry 10 Software Releases are supported. Pre-release and developer versions may be incompatible with WhatsApp.
Troubleshooting installation problems
If your BB OS is supported, but you still can't install or update WhatsApp from BlackBerry World, please try the following troubleshooting steps:
- Delete WhatsApp (if already installed).
- Open BlackBerry World.
- Swipe down from the top of the screen, then go to Settings > General > Refresh BlackBerry World.
- Turn off your smartphone for 30 seconds. Then turn it back on.
- Check your smartphone's connection. For troubleshooting assistance, read this article.
- Make sure you are able to install other applications from BlackBerry World.
- Install WhatsApp again.
WhatsApp Beta is the experimental version of WhatsApp. This Beta version is available on BlackBerry's Beta Zone, an application that provides BlackBerry 10 users with many Beta products designed specifically for their smartphones.
WhatsApp Beta usually contains many fixes and improvements that don't yet exist in the current version of WhatsApp in BlackBerry World.
If you wish to install WhatsApp Beta:
- Install Beta Zone from BlackBerry World.
- Open Beta Zone > Select WhatsApp if you see it under the tab Available.
- Tap Upgrade.
WhatsApp Support Team