WhatsApp and BlackBerry 10 Contacts

In order to get the best experience from WhatsApp, we strongly recommend that you allow WhatsApp access to your phone's Contacts. Here are a few things to know about using WhatsApp with your phone's Contacts.

How WhatsApp uses my contacts

You can learn more about how WhatsApp uses your phone's Contacts from this FAQ article. In short, we value your privacy and we have not, do not, and will not ever sell your personal information to anyone.

How to access my phone's Contacts

If you initially denied WhatsApp access to your phone's Contacts, you can enable access by going to the BlackBerry 10 Permission Settings:

  • From the BB 10 Home screen, swipe down from the top edge of the screen.
  • Go to Settings > Security & Privacy > Application Permissions > WhatsApp.
  • Make Sure Contacts is set to "On".
  • Reboot your phone to ensure any changes take effect.

WhatsApp should automatically detect the contacts from your address book. To manually refresh your Contacts:

  • In WhatsApp, swipe from the left edge of the screen to reveal the Overflow Tab.
  • Tap Contacts from the Overflow Tab.
  • In the Contacts tab, tap the Action Menu button.
  • Tap Refresh Contacts.

Contacts Sources

If you have granted the app permission to use your contacts, but WhatsApp is still not detecting your contacts, or is displaying phone numbers without names, your contacts may be saved in a source that WhatsApp does not have access to. WhatsApp should be using the contact info (such as First name, Last name) from the contacts that are saved in the SIM, local, or Google/CardDav accounts on your phone.

Contacts from Social Networks

Third party apps, such as WhatsApp, do not have access to the contact details that are saved in social network accounts, such as Facebook or LinkedIn. It is possible, e.g., to have a contact in your phone that does not have a first name or last name, but does have a phone number. This is particularly common with contacts that are linked to a social network account, so make sure to save your contacts locally on the smartphone.

WhatsApp and BES-configured phones

If your BlackBerry 10 device is configured with BES, you will likely have contacts from the 'Work' profile, which WhatsApp is not able to access. Similar to contacts from social networks, please ensure that your contact details are saved to the SIM card, locally to your 'Personal' profile, or to a CardDav account, such as a Google account.

Cheers,
WhatsApp Support Team