Frequently Asked Questions

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How do I reinstall WhatsApp?

The majority of all WhatsApp problems on BlackBerry can be solved by reinstalling WhatsApp using a method that we call a "clean install." To perform a clean install:

  1. Delete WhatsApp from your BlackBerry. Not sure how? Read this article.
  2. When the device tells you it needs to reboot, choose OK.
  3. Download and install the most recent update of WhatsApp by visiting this link in your default BlackBerry Browser.
  4. Open WhatsApp and the problem should be solved!

It is free to download and reinstall WhatsApp. If you would like to learn more about the cost of WhatsApp, read this article.

Learn how to reinstall WhatsApp on: Android | iPhone | Nokia | Windows Phone | BlackBerry 10

Cheers,
WhatsApp Support Team