Verifying your phone number in WhatsApp

Here are a few steps to help you through the verification process:

  1. Install the latest version from our website and try again.
  2. Double check that you have input the correct phone number for your phone.
  3. Double check that you have cellular / 3G / BIS service. Are you roaming?
  4. Reboot your phone.
  5. Check your SMS credits / payments.
  6. Send a test SMS from your phone to your number. Be sure to include your international country code prefix with plus (+). For example +1 804 555 1212. More examples can be found here.
  7. Wait patiently for the timer at the top to count down.
  8. Is your SMS service really slow? Do you need more than 10 minutes?
  9. When requesting the call, make sure you do not have any form of call screening turned on.

If, after finishing these steps, verification still fails, please go back through and double check the steps.

This could be an issue with your mobile provider, or it might be an issue with your phone. We need to verify your number and can only do that if you can either receive an SMS or a voice call. We cannot send your code through email.

For more specific instructions about verification on other platforms, please read here: Android | iPhone | Nokia S40 | Nokia S60 | Windows Phone | BlackBerry 10.

WhatsApp Support Team