WhatsApp Messenger is a cross-platform mobile messenger that replaces SMS and works through the existing internet data plan of your device. WhatsApp is available for iPhone, BlackBerry, Android and Nokia Symbian60 phones. Because WhatsApp Messenger uses the same internet data plan that you use for email and web browsing, there is no cost to message and stay in touch with your friends.
SMS is an older messaging system with a limited functionality and high cost. WhatsApp Messenger aims to provide more at a lower cost. We are sure you and your friends will figure out the difference between SMS and WhatsApp Messenger very quickly.
No, the "Call" functionality is there simply for your convenience. Mobile carrier charges apply for voice calls made from WhatsApp.
We are glad you asked. These green checkmarks are actually very important since they function as message delivery acknowledgement indicators. Here is what they mean:
- message successfully delivered to the server.
- message succesfully delivered to the device of the chat partner. (note: this does not indicate that message was read, just that it was delivered)
You can use the Status functionality of WhatsApp to inform your contacts about your mobile availability or anything else you'd like. For example:
This issue rarely happens since our app is quite smart, but in case you do run into this problem, make sure your friend's phone number is saved in your Address Book with a full international format starting with the + sign.
Step 1: update your WhatsApp status with new phone number. Step 2: delete WhatsApp and re-install and register with your new phone number
We ask for your phone number because that is how WhatsApp routes chat messages between you and your contacts, similar to how the regular SMS system would. We value your privacy and we have not, do not and will not ever sell your personal information to anyone. If you would like to learn more about our Privacy Policy, please take a look at our Privacy Notice.
Yes, it is free to send messages to contacts in other countries, just like it is free to send emails to contacts in other countries
Sorry, we do not offer profile pictures at the moment. Our application uses pictures of your contacts from your phone address book.
This time simply indicates the state of the device network connection and not if the application is actively in use. For example, on some operating system such as BlackBerry and Android, the phone will connect on it's own if it has a new incoming message even if the phone is not in active use at the moment..
There could be a few reasons you are not getting push notifications. Let's go through them one by one and try to resolve the problem.
The first reason, and the easiest one to fix, is that you simply have notifications disabled in the iPhone Settings. To fix that, perform the following steps below.
launch iPhone Settings and tap on the Notifications menu:
Make sure that WhatsApp Notifications are turned On for the Badges, Alerts, and Sounds:
After enabling push notifcations for WhatsApp in the iPhone Settings, you MUST turn OFF your iPhone for 30 seconds.
OK, now launch WhatsApp so that it can register itself with Apple Push Notifcation Services. After performing all of the above steps, you should be all set.
However... if you are one of the unlucky ones who are still having problems after performing the steps above, AND you are connected via Wi-Fi, there are two additional steps you can try to resolve the issue:
First step is contacting your network administrator and confirming that port 5223/TCP is not blocked by the Wi-Fi firewall. You can point your network administrator at the Knowledge Base HT3576
Second step is changing the DNS servers your Wi-Fi network is currently utilizing and replacing them with 8.8.8.8,8.8.4.4:
After changing DNS servers, you MUST turn OFF your iPhone for 30 seconds.
Are you still reading? Still having problems? Really? Well, if this is the case, the last and final thing you can do is to perform the follwing steps:
Special note ONLY for those who have an unlocked iPhone which was never activated with Apple via iTunes: to learn more about your push notification problem, take a look at this thread or just google for push+fix+iphone. Also take a look at the FAQ entry below:
If your iPhone is unlocked and/or jailbroken and it was never properly activated with Apple, it is very common for those iPhones to have broken push notifications. You should head over to http://www.pushfix.info/ to get that resolved. There is also a very nice page with many solutions to the problems jailbroken/unlocked iPhone users can experience: http://pushfix.info/forum/viewtopic.php?f=5&t=35. Be sure to delete and re-install a fresh copy of the application on your device after applying a pushfix solution!
This must be because you have the Net.-Local Number Format package installed from Cydia. This package seems to break the standard iPhone APIs which our application depends on. Simply delete this package and re-install it after WhatsApp is configured and running on your iPhone. Another, and much simpler, solution is to clear the country code field, enter your phone number and select your country code before continuing.
WhatsApp Messenger uses the same internet data plan that you use for web and email. If you would normally get cellular data roaming charges when traveling abroad / overseas for email and web usage, WhatsApp would be no different. Of course WhatsApp would be free to use over a Wi-Fi connection. To confirm that your data roaming is disabled, go into iPhone Settings > General > Network > Data Roaming and make sure it is set to Off:
And don't forget to set your WhatsApp status to "I am currently roaming abroad, will reply when I am on Wi-Fi" -- this way your friends will know why you are not answering right away :)
We support all iPhone devices no matter how old or new, as long they are running iPhone OS 3.1 and up. Sorry, but there is no iPod or iPad support at the moment.
Please upgrade your plan to Web n Walk plus. One of our users on T-Mobile UK had this to report back to us:
T-Mobile UK are in fact port blocking to ensure fair usage on their base Web and Walk Plan. I have upgraded to Web and Walk Plus and as a result the port blocks are lifted and I get a higher data allowance!
We were also recently contacted by T-Mobile UK, who stated the following:
Any smart phone (iphone, android etc) that is bought directly from T-Mobile should be automatically provisioned with Web n Walk plus, if customers have bought a handset sim free then they will need to call customer services and get this added. It is free of charge for most price plans (including new plans) but some older plans will generate a charge of £5pm for this.
Take a look at the http://support.apple.com/kb/HT3677 article on how to solve this issue
Tap on the blue (arrow up) icon
You can block a contact in two ways. First way is via Block button which is displayed when you get a message from somebody who is not in your address book:
Second way is WhatsApp > Settings > Chat Settings > Block menu:
Please take a look at http://support.apple.com/kb/HT3677 article on how to resolve this issue
To customize WhatsApp alerts, go into WhatsApp Settings and select "System Profiles". In the "System Profiles", select "Advanced" at the bottom to be presented with the list of your profiles:
Next, select "Edit" to get into edit mode of the profile you would like to edit:
Next, scroll down to the very bottom and click on the "WhatsApp New Message" notification entry to edit how you would like to get notified of the new message:
Remember to save these new settings when you exit "Profiles"
We support all modern BlackBerry devices as long as they are running BlackBerry OS 4.5 or newer.
Yes, WhatsApp works with both BIS and BES, as long as the IT policy of your BlackBerry device will not get in the way.
No, simply download it again from http://www.whatsapp.com/ota/
If you get "Uncaught exception: net.rim.device.api.system.ControlledAccessException" error, it is possible that you did not grant proper permissions to WhatsApp or that your settings got corrupted. To fix the problem go into Settings > Options > Advanced Options (if your OS is pre-5.0) and select 'Applications' menu. Choose WhatsApp and select Edit Permissions:
Set WhatsApp Permissions to Allow and Save:
After saving new permissions, reboot your BlackBerry by removing battery from the device
If you are still having problems performing the above steps, go to Options -> Security Options -> Firewall, and select Reset Firewall from the menu. Be sure to Save and reboot your BlackBerry by removing battery from it for 30 seconds.
If you installed or updated WhatsApp from App World this is a sign that you need to reboot your device by removing the battery. If you did not install/update WhatsApp from App World or rebooting does not resolve the problem then make sure you did not hide the icon or move it to another folder. Select "Show All" from the menu on the main device screen to see all icons, including hidden ones.
You need operating system 5.0 or higher to send emoticons/smileys. All operating system 4.6 and 4.7 can be upgraded to 5.0. You should check with your service provider on how to upgrade your device.
WhatsApp Messenger uses the same internet data plan that you use for web and email. If you would normally get cellular data roaming charges when traveling abroad / overseas for email and web usage, WhatsApp would be no different. Of course WhatsApp would be free to use over a Wi-Fi connection. To confirm that your data roaming is disabled, go into Settings > Wireless & networks > Mobile networks > Data Roaming and make sure it is disabled.
And don't forget to set your WhatsApp status to "I am currently roaming abroad, will reply when I am on Wi-Fi" -- this way your friends will know why you are not answering right away :)
There are three problems with 3rd party task killers:
Please delete your 3rd party task killer. We check for:
In Android 2.1 and later versions, the need for a task killer is greatly diminished. It's easier for us to recommend that users uninstall task killers. If you really want to take the risk, you can install a task killer AFTER you have completed the initialization process on WhatsApp.
Some people have problems getting friends to appear in the WhatsApp Contacts list. To troubleshoot this, we recommend the following steps:
As an alternative, you can use all your contacts, not just the "visible" ones. To do this:
It looks like you are not receiving new message notifications from Google Android push service. We recommend that you try these steps:
Sorry, no. Our Nokia version of the application is designed to always be online and connected. If you are concerned about your data usage, we strongly recommend that you sign up for unlimited internet data plan to take full advantage of our service.
If you are having battery issues with your Nokia devce, please try the following:
